Ola Electric confirms it will repay select customers who bought portable EV charger
On May 4, Ola Electric announced via its Twitter account that it will cover the off-board charging fees for all qualified customers who had bought the device. The corporation had previously broken India’s EV subsidy rules, hence this decision was made to adhere to it.
Ola Electric had broken the Faster Adoption and Manufacturing of (Hybrid and) Electric Vehicles (FAME) subsidy programme, along with other EV producers including Ather, Hero MotoCorp, and TVS.
Although the problem only applied to the top-end model, Ola Electric has promised to reimburse eligible customers in order to adhere to FAME subsidy rules.
“As a leader of the industry, we remain committed to putting our customers first. Therefore, setting aside the technicalities and as an example for others to follow, we have decided to reimburse the charger monies to all eligible customers,” Ola Electric said in a statement published on Twitter.
In its statement, Ola Electric expressed its commitment to putting its customers first and strengthening trust in the EV industry.
The firm commended the government for its consistent support and partnership while acknowledging its innovative policies towards the EV industry, including FAME, PLI-AAT, and PLI-ACC.
Ola Electric said in its statement to prioritise serving its consumers and fostering more confidence in the EV sector.
Customers were being charged individually by the corporation for the portable charger, going above the price cap. As a result, the government stopped providing these businesses with financial subsidies.
In accordance with the earlier warning, Ola Electric would compensate 1 lakh consumers who purchased the Ola S1Pro model up until March 30, 2023, a sum totalling Rs 130 crores.
The Automotive Research Association of India (ARAI) has also been informed by Ather, Hero, and TVS that they will compensate clients for the full cost of portable chargers.
Ola, TVS, Ather, and Hero MotoCorp were denied subsidies by the Ministry of Heavy Industries for selling electric vehicles over the FAME threshold of 1.5 lacks and for separately charging customers for portable chargers.
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Content Credit: CNBC TV 18