Ola Electric has been directed by the District Consumer Disputes Redressal Commission in Mohali to repair a customer’s defective electric scooter within 30 days or refund the purchase amount of ₹85,999 with 6% annual interest. The commission has also ordered the company and its service centre to pay ₹25,000 in compensation for mental agony, harassment, and litigation expenses.
The ruling highlights the importance of reliable after-sales service in India’s growing electric two-wheeler market, where customer satisfaction and timely repairs remain essential to building consumer confidence.
Ola Electric Scooter Remained at Service Centre for Over Two Months
The case concerns a customer who purchased an Ola Electric scooter on July 28, 2024. According to the complaint, the vehicle developed a problem with its hub motor, which began producing loud and abnormal noises.
On October 1, 2025, the customer took the scooter to Ola Electric’s Phase 2 service centre in Mohali for repairs. However, although the vehicle was handed over that day, the service ticket was reportedly generated only on October 6.
The customer subsequently made repeated visits to the service centre and contacted the company through phone calls and emails to obtain an update. Despite these efforts, the scooter allegedly remained at the facility for more than two months without being repaired or returned.
With the issue unresolved, the customer approached the District Consumer Disputes Redressal Commission, alleging a deficiency in service.
Commission Highlights Deficiency in Customer Service
During the proceedings, the commission observed that the customer’s grievance remained unresolved despite the generation of a service ticket. It also noted that Ola Electric had failed to submit its written response within the prescribed 45-day period and was consequently not permitted to file its defence.
The customer further alleged that the scooter had been in good condition when handed over but subsequently suffered deterioration in its paintwork and body panels after being exposed to dust and weather conditions at the service centre. Photographs were submitted in support of these claims.
After considering the complaint and available evidence, the commission held the company and its service centre responsible for the deficiency in service.
Ola Electric Given 30 Days to Complete Repairs
The commission has directed Ola Electric to repair the scooter and restore it to a roadworthy condition within 30 days of receiving a certified copy of the order. The company must also document the repair process through photographs and videos.
If Ola Electric fails to complete the repairs within the stipulated period, it must refund the original purchase amount of ₹85,999, along with 6% annual interest calculated from December 8, 2025, the date the complaint was filed, until payment.
Additionally, the company and its service centre must pay ₹25,000 as compensation for the customer’s mental agony, harassment, and litigation expenses.
After-Sales Service Remains Critical for EV Adoption
The Mohali ruling adds to a series of consumer disputes involving electric two-wheelers and after-sales support. In a separate case reported earlier, a consumer commission in Thane directed Ola Electric to replace a defective scooter or refund the purchase amount with interest and compensation.
Such cases underline the importance of accessible service centres, transparent communication, and timely resolution of technical problems as India’s electric vehicle industry expands.
For EV manufacturers, delivering a reliable ownership experience extends beyond vehicle performance and range. Efficient repairs, responsive customer support, and accountability are equally important for maintaining consumer trust and encouraging wider electric vehicle adoption.
